My friend and I decided to go to Houston's to pick up food we'd previously ordered a couple of hours prior. When we arrived, I noticed that I did not have all of the items I ordered. I immediately told the curbside server that I was missing a few items. I was in a hurry because I was picking up food for someone else as well as myself. After I waited 20 minutes, I supposedly got the rest of my food. When I arrived home, I noticed that I still didn't have all the items I ordered and paid for. I called Houston's where I had just left, driving all the way back to McKinney, and all they said was, "I'm sorry." They never made any provisions for me to return to get my food, or any kind of other accommodations. After asking for a manager, I was told that they're too "swamped" to care about me, a paying customer, who has been a paying customer for years. I was told to call back tomorrow, and speak to anyone because they were just too busy at the moment. They're now price gouging and charging almost $10 for vegetables, at a time such as this. So after receiving the steak that I ordered, for $36, it was no bigger than the palm of my hand. Pictures are attached to this review, because you'd have to see it to believe it. I believe whomever is in charge of this low mentality should be exposed. In total, we spent $90 for this meal, even with food and items missing. I know we're in a crisis at the moment, but I would've expected better from such an established and well-put-together restaurant. We could've chose any other restaurant, but we wanted quality, and these people proved to be anything but. They see this crisis as an opportunity to rob people, and that's exactly what they're doing. It's dishonest and completely immoral, and now that I see who these people are under this pressure, I will never patronize them again, and it's a shame, because the food was decent. Please see pictures below!