St. Charles Place St. Charles steakhouse

We have been coming to St Charles place for years since it opened. The past few times we’re disappointing but thought we would try one more time. Unfortunately it was a horrible experience our waiter was rude from the start we had to ask for bread twice ask for refills three times and he ignored us.to busy talking to a table the entire time . Three times I had to go look for him. It should not take 67 minutes for a Burger. We then asked for a pen to pay the bill he rudely informed me he didn’t run the bill yet although had my card and that is when I would get a pen. We arrived at 4 then when leaving at 6 another host said to us well that was quick. I feel two hours for dinner was not quick since it took an hour to get out food. Our salads and soup took 40 minutes plus our food was ice cold. I normally tip 25 percent but with no service and having to get My own bread and drinks I tipped 10 Dollars since he never once asked if we needed anything or checked on our food. He couldn’t even get the food the the correct people and didn’t care. Every time we looked for him he was taking to a table at the bar. We will not be returning and not recommending this place. Very sad that such an amazing staple in St Charles has lost the service they are know for. He was short and rude didn’t even know the specials .

Tom (one of the owners) went above and beyond to provide us with excellent service. We entered the restaurant near closing time and he happily accommodated us. The food was delicious and the staff was attentive and engaged. We had an awesome experience!

This place has gone downhill big time. Or when the owner is away, the staff doesn't care. I took my wife there for our anniversary. We waited 40+ minutes to even give our dinner order, AFTER we had our mediocre baked french onion soups. The shrimp dejonge dinner had 5 pieces of shrimp. Just like the appetizer, just $15 more because it's served with COLD vegetables that should have been hot. Had ZERO bread crumbs and the shrimp had a fishy, not so fresh taste. My wife's steak was waaaay overcooked, yet her mashed potatoes were literally cold the moment it was served. The waitress forgot her salad entirely. Then had the nerve to charge me for 2 cocktails after she removed my 2nd drink before I was even half way done. I never leave bad tips. Tonight I did. This is the first time I left there with uneaten food that I did not take home. Now here's the funny part. I ordered Absolute on the rocks. They charged me a dollar for the rocks! There are much better restaurants in the area than this expensive disappointment has become. Never again. Ever.

The food was good. Waitress was not. The steaks were juicy. Was told the chicken was good too. I like to decor and atmosphere of the place.

Went on Monday to celebrate a birthday, ambiance was terrific, food was tasty, and owner was the highlight. Service ruined the experience, had to ask other waiters for water and the check as our waiter sat and visited with friends. Very frustrating when you pay those prices.

Love coming to Saint Charles Place steakhouse. Everything is good, cool decor, bartender can make any cocktail, has kind of a Supper Club vibe. Great for any occasion.

Disappointing. Sat at the bar, ordered the Salmon special that comes with soup or salad. She said, soup or salad? so I looked real quick and said French onion. Then I was charge 12.00 for the soup. I asked if that was right and she said, oh that’s only the house soup. 2 questions. 1. Why didn’t I get told that when I ordered it? 2. Wouldn’t it be appropriate to also offer the soup that was included to go since I paid for it? Unfortunate. I literally ate here 6 times in 1 month through COVID because they were the only ones open. Not sure what happened on this visit. I paid for everything and got out. Order carefully here.

Charming place, good food, and very good service. Just disappointed that while most restaurants in St. Charles are honoring the 15% discount during Restaurant Week, St. Charles Place did not. Just two items on the menu. It wasn't abundantly clear until we got our check, and then nobody was there who could do anything about it. Not even a compromise was offered - just a "sorry" and "call back tomorrow." Really? I'll go elsewhere for now - didn't feel like they felt our future business was desired.

In order to make a reservation for dinner on Christmas Eve, I had to give a credit card # over the phone. Not sure how securely the reservation book is guarded, but coincidentally, the same credit card # was used to fraudulently reserve a room at a hotel in Chicago a few weeks later. I very rarely use this credit card and thought it was an especially odd coincidence that the fraud was local. It would be more comforting and secure for guests if the entire reservation process was handled electronically rather than pen and paper. It's 2022! In terms of the restaurant, it's nice. Has a throwback, supper-club feel, the service was good, the food was good. We had a nice time overall. It was our first time there. It's classy but not overdone. It made for a nice Christmas Eve. We were the first seating at 4:30 PM and the restaurant was welcoming and festively decorated. Overall we were impressed with how hard everyone worked to make the evening special.

Easy to find. At a peaceful location therefore parking was easy. Food was amazing. Enjoyed looking around the decor was unique. Service could be more attentive, though. The best part about the place was the owner walking around and chatting with the customers. You just don't find such personable touch to restos anymore. This (along with the food of course) is what will make me come back again really.