Ruth’s Chris Steak House Houston

VERY disappointed today for our company luncheon at the Houston galleria location. Every year we rotate local restaurants that can host 70 people. Almost...

Main dining Unfortunately very disappointing. Reception greeting was lack luster at best. Service was delivered with good intent but it was slow. The...

I can't even begin to list all of the many, many ways that Ruth's Chris disappointed even our most basic expectations for dinner last night. We used to eat...

If I could give the chefs a separate review I most definitely would. To start positively the food was wonderful. Started with the goat cheese artichoke dip and bbq shrimp. Presentation and flavor 10/10. The porterhouse for 2 AMAZING along with the lobster mac n cheese and roasted Brussel sprouts. Time for the rest. To give some context it was my husband's 27th birthday dinner. We had a party of 4 younger black guests. When arriving at the restaurant the host was speaking with an older couple letting them know where the bar was and where they may sit while waiting for the table to be ready. Now its Our turn to check in the host acts as if my name is not listed then we are simply told we can sit and wait for the table to be ready ... nothing about the bar, and lack of attentiveness and or professionalism she spoke to us like we were her friend. The Server .... Clear as the day she didn't want the table .... fine we move on she ask us if it was our first time we say yes then processed to not explain anything and or ask if we had questions. we order drinks they took more than 10 mins to arrive the server not once said hey the bar is backed up or any communication to let us know that our drinks had not been forgotten We ordered the porterhouse at medium and it came out well done and the server looked at me as if I made an error as a CHEF I can't foresee a steak house sending out a steak well done and a medium temp was requested The horrible experience contains but I said all that to say we were referred here by someone that comes often and to have such high expectations to be let down is sad next time togo might be better :( THE MANGER'S "HELP" -the manager did stop by after I had asked for her... when spending $112.00 on a steak and it needs to be remade she should have stopped by the table and apologized no one apologized. The MOD that night did listen to my concerns and hoped she would turn the night around. She came back out and asked how everything looked we said fine she promised to check back in and didn't. In the end, after everything was boxed up we waited another 10 mins for our server to come back with the checks overall I am very sad about how dinner turned out! I will say this is not the first time this has happened and the server just thought she wasn't going to get a good tip which caused her to miss out on a table of former industry workers.

Ashley was our waitress and she did an amazing job. We had a large party and minor things happened but nothing to take away from her excellent customer service. Food was delicious. I recommend the stuffed chicken and sweet potato casserole.

The staff was wonderful and accommodating. We can’t for a birthday and the food and service did not disappoint. We ordered the sweet potato dish the was sweet and crunchy. The creamed spinach was flavorful and delicious. The mushrooms were much more savory and yummy. the steaks were cooked perfectly and the drinks were great.

My boyfriend took me there to celebrate my birthday. They were prompt on the reservation time. We were sat at a table right beside a column. The server was a female server named Kate or Katy, she came by the table and took our appetizer and drink order right away. Our appetizer came out really fast we waited and waited then the youngman that brought our bread finally asked if we needed anything, we asked if we could please get our drinks. We waited about another 20 minutes before Katy came back to the table, we had finished out appetizer and the bread ,and now Katy is finally bringing the iced tea we ordered. She took our order and then we waited again.....the party upstairs was so loud and overbearing the we could not even hold a conversation. We could not hear over the cackling and stomping. Finally our food arrived and our steaks were the opposite in the way we ordered, we would have swapped but we ordered different size steaks. We didn't send them back because we didn't want to wait any longer.....with the noise level and our waitress being so preoccupied, we were thoroughly disappointed and just ready to get out. Alexis did come by and took money off of the bill. This was not about money, this was supposed to be a special night and experience. My boyfriend left feeling like he picked the wrong restaurant. I remember when Ruth Chris was a special dining experience, now it is comparable to Texas Roadhouse, only higher priced. I received better service at Roadhouse though .

Had an amazing date night and our waited Nicholaus made it that much greater. Great food and great company what more could you ask for. The Lobster Mac was hands down the best Mac I've ever eaten. The Cowboy Ribeye will make you regret any other steak selection and to top the meal off was a very special dessert made special just for us. Thanks again for an incredible experience.

I love a great Ruth's Chris date, anywhere in these United States! As it's an old faithful, I've been to several locations and if you've had a solid...

We had reservations at 6:30 and on website states it is “family attire “ well it’s more like club attire. I have visit several locations of Ruth’s Chris and have been very impressed. My steak was sent back because it was not the correct type… the second one was perfect! They also don’t have a kids menu which I find odd since other locations do. My child lives the chicken tenders/strips, but this location does not. We will go to Papa’s or Taste if Tx next time.