The food was great and the atmosphere was very nice, perfect even. Our waitress Irene did a great job serving us and giving recommendations. However, our entree ticket order got “lost” in the kitchen and we waited almost 2 hours for our food. Basically lost our appetite; it was very frustrating. The host told me that they lost our ticket and she would give us a round of drinks on the house. I refused to that offer and told her not to offer the same thing to my family. She went ahead and did offer it to them and it was very upsetting. I just wanted us to finish our food that finally arrived (not cooked to our requested preferences too). She kept badgering me with drinks offer and incentives for their mistake and I told her to please leave us alone and let us eat, it was very frustrating. I did not get the name of the host but she was rude and not listening to us. I understand the apology for the mistake with our ticket, but we were now upset and just wanted to eat and leave and she wouldn’t let it go. Nonetheless, the meal was good and we left. Irene our waitress, was very nice through it all.